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Frequently Asked Questions
Everything you need to know about our products, shipping, and more.
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Product
The SlowBowl features a pattern of raised ridges and channels that turn your dog’s bowl into a fun food maze. Instead of gulping everything in 30 seconds, your dog has to use their tongue to work around the ridges, which typically extends mealtime to 10–15 minutes. This mimics natural foraging behaviour, provides mental stimulation, and dramatically reduces the risk of bloat (GDV), regurgitation, and overeating. Most pet owners see a noticeable difference from the very first meal.
The SlowBowl currently comes in one versatile size that works for most dogs. It holds approximately 2 cups of dry kibble or 1.5 cups of wet food, making it suitable for small to large breeds. The wide, low-profile design gives bigger dogs plenty of room, while the ridge pattern is effective for smaller breeds too. We’re always listening to customer feedback and may introduce additional sizes in the future.
The SlowBowl is available in three colours: Sage Green, Ocean Blue, and Blush Pink. Each one is designed to blend in with your home decor rather than looking like a typical pet product. All colours are made from the same food-safe, BPA-free material, so there’s no difference in quality between them. If your preferred colour is out of stock, sign up on the product page and we’ll notify you as soon as it’s back.
Yes, the SlowBowl is 100% dishwasher safe. We recommend placing it on the top rack for convenience, though it holds up perfectly well on the bottom rack too. The food-grade silicone material won’t warp, crack, or degrade from repeated dishwasher cycles. For a quick clean between washes, warm water and a soft brush work great to remove any food residue from the ridges.
The SlowBowl is made from 100% food-grade silicone that is BPA-free, phthalate-free, and lead-free. It’s the same type of material used in high-quality baby products and kitchen tools. The silicone is flexible enough to be non-slip on most surfaces, yet durable enough to withstand enthusiastic eaters. It won’t absorb odours or harbour bacteria the way plastic can over time.
Absolutely. The SlowBowl is designed with a wide, stable base that accommodates large breeds like Labs, Golden Retrievers, German Shepherds, and Great Danes. The non-slip silicone bottom grips the floor to prevent pushing, and the wide opening means big snouts fit comfortably. In fact, large breed dogs often benefit the most from slow feeding because they’re at higher risk for bloat and GDV. Many of our happiest customers have 60–100+ lb dogs.
Yes, the SlowBowl is completely safe for puppies. The soft, food-grade silicone is gentle on developing teeth and gums, and there are no small parts that could break off. Slow feeding is actually a great habit to build early—puppies who learn to eat slowly from a young age are less likely to develop gulping habits as adults. For very small puppies, you may want to use less food so they can reach it easily between the ridges. Supervise the first few uses to make sure your puppy adjusts comfortably.
Shipping
We currently ship across Canada and to the United States. All orders ship from our Canadian warehouse. For Canadian orders, delivery is typically 3–7 business days. For US orders, expect 5–10 business days depending on your location. We’re exploring international shipping and hope to expand to more countries soon. Sign up for our newsletter to be the first to know when we add new destinations.
Orders are processed within 1–2 business days. After that, standard shipping within Canada takes 3–7 business days, while US orders typically arrive in 5–10 business days. Delivery times can vary depending on your location and carrier workload during peak seasons. Once your order ships, you’ll receive a tracking number via email so you can follow it every step of the way.
We offer free standard shipping on all Canadian orders over $40. For orders under $40, a flat rate of $5.99 applies. US shipping is a flat $7.99 regardless of order size. We keep shipping costs as low as possible because we believe the price you see should be close to the price you pay. Shipping rates are calculated at checkout so there are no surprises.
Yes! We ship to all 50 US states. US orders ship from our Canadian warehouse with standard delivery in 5–10 business days. Shipping is a flat $7.99 USD. All duties and customs are included in that price, so you won’t be hit with any surprise fees at delivery. We use trusted carriers to make sure your order arrives safely and on time.
Absolutely. Once your order ships, you’ll receive an email with a tracking number and a direct link to follow your package. You can also log into your account on our website to view order status at any time. If your tracking hasn’t updated in a few days, don’t worry—it sometimes takes 24–48 hours for carriers to scan packages at each checkpoint. If you have any concerns, reach out to us at hello@kepthome.co and we’ll look into it right away.
Care
Cleaning the SlowBowl is easy. The simplest method is to pop it on the top rack of your dishwasher after each use. If you prefer hand washing, use warm water with a mild dish soap and a soft-bristle brush to get into the grooves. Avoid abrasive sponges or harsh chemicals as they can degrade the silicone over time. A quick rinse after each meal and a thorough clean once a day is the ideal routine.
Yes, the SlowBowl is fully dishwasher safe. Place it on the top rack for the best results, although it handles bottom-rack cycles just fine too. The food-grade silicone is heat-resistant and won’t warp, discolour, or lose its shape even after hundreds of washes. Many of our customers run it through the dishwasher daily with no issues whatsoever.
We recommend washing the SlowBowl after every meal, just as you would any food dish. A quick rinse between meals is fine if you’re feeding dry kibble, but give it a thorough wash at least once a day. If you use wet food or raw diets, clean it right after each use to prevent bacteria buildup. Keeping it clean is the best way to ensure your dog stays healthy and the bowl lasts for years.
The food-grade silicone is naturally stain-resistant, so under normal use the SlowBowl will maintain its colour. However, highly pigmented foods like beet-based treats or turmeric supplements can leave temporary discolouration. If this happens, soak the bowl in a mixture of warm water and baking soda for 30 minutes, then scrub gently. This removes virtually all staining. Regular dishwasher use also helps prevent any buildup.
Feeding Tips
The SlowBowl works with all types of dog food. Dry kibble is the easiest to use—just pour it in and the ridges do the rest. Wet food and raw diets work great too; spread the food across the surface and press it into the channels for maximum challenge. You can even mix kibble with a spoonful of wet food or bone broth for added enrichment. Some owners use peanut butter, yoghurt, or pureed pumpkin as a treat spread. The flexible design handles everything from crunchy to saucy.
Yes! Freezing is one of the best ways to use the SlowBowl. Spread peanut butter, yoghurt, pureed banana, or bone broth across the surface, then pop it in the freezer for 2–4 hours. The frozen treat lasts much longer and provides excellent mental stimulation, especially on hot days or when your dog needs to stay occupied. The food-grade silicone is completely freezer-safe and won’t crack or become brittle in cold temperatures.
The SlowBowl holds approximately 2 cups of dry kibble or about 1.5 cups of wet food. This is enough for a standard meal for most medium to large dogs, and more than enough for smaller breeds. If your dog eats more per meal, you can always refill. The capacity is designed to handle a typical single serving while ensuring the food is spread out enough for the ridges to be effective at slowing eating.
Most dogs take 10–15 minutes to finish a meal with the SlowBowl, compared to 30–60 seconds with a regular bowl. The exact time depends on your dog’s size, enthusiasm, and the type of food. Wet food and frozen treats tend to take longer since they require more licking. Over time, some dogs get more skilled at navigating the ridges, but the design is complex enough that it continues to provide a meaningful slowdown even after months of regular use.
Returns
We offer a 30-day satisfaction guarantee on all products. If you’re not completely happy with your purchase for any reason, you can return it within 30 days of delivery for a full refund. The product should be in its original condition—clean and undamaged. We believe in our products enough to stand behind them, so there’s zero risk in trying. Just reach out to hello@kepthome.co to start the process.
Starting a return is simple. Email us at hello@kepthome.co with your order number and reason for the return. Our team will respond within 24 hours with a prepaid return shipping label (for Canadian orders) and instructions. Once we receive the item back, we’ll process your refund within 3–5 business days. The refund goes back to your original payment method. For US returns, we provide clear shipping instructions and cover reasonable return shipping costs.
Yes, we’re happy to help with colour exchanges. Email us at hello@kepthome.co with your order number and the colour you’d like instead. We’ll send you a return label for the original and ship out the new colour as soon as we receive it—or right away if you prefer, with a temporary hold until the return arrives. Exchanges are free within Canada. For US exchanges, the same flat-rate shipping applies to the new shipment.
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